Banking / Banks
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3 min Read
Written by Joshua Rodriguez
Edited by Susan Kim
Sue Hwang / GOBankingRates
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Chase offers a wide range of banking products and services and more than 4,700 branches. If you need assistance, its website, social media support and phone numbers offer customers plenty of options.
How Do I Speak to a Chase Customer Service Representative?
Here’s a list of Chase customer service phone numbers and the departments you’ll reach when you call them:
- Personal banking: You can contact personal banking customer support at 800-935-9935.
- Credit cards: If you’re looking forChase card services, call 800-432-3117.
- Business banking: Call 800-242-7338 to get your business banking questions answered.
- Auto loans: If you have questions about your auto loan, call 800-336-6675.
- Home lending: Call 800-848-9136 for questions about your mortgage or your home lending options.
- Domestic military services: If you’re a domestic military customer, call 877-469-0110.
- Overseas military services: If you’re stationed overseas, call 1-318-340-3308.
- Fraud services: Call 800-955-9060 to report credit card fraud, follow up on a report of fraud or file a chargeback.
- Disaster assistance for auto loan customers: If a natural disaster has impacted you and you cannot make your minimum payment for your auto loan, call 800-336-6675. If you’re a military customer responding to a disaster, call 877-469-0110.
- Hardship assistance for auto loan customers: If you are a loan customer and need financial hardship assistance, call 800-336-6675. If you’re a lease customer in need of hardship assistance, call 800-227-5151.
If you’re deaf or hard of hearing, you can dial 711 for assisted communications with Chase customer service.
Keep in mind that Chase is a massive bank with several departments. The company has dedicated support staff for many of its products and service divisions, so contacting the right department within Chase is important to get the help you need.
Additional Customer Service Options
If you’re not a phone person, don’t worry; there are other ways to get in touch with Chase customer service. Here are some options:
- Send a secure message: You can log in to your Chase online banking account to access the Secure Message Center. This is where you can send secure messages about anything having to do with your accounts.
- Make an appointment: To connect with a local Chase representative,schedule a meeting online.
- Get help via social media: Chase also actively pays attention to its social media for customer service inquiries. Simply reach out via a message on Facebook, Instagram or X, formerly known as Twitter.
- Report a phishing attempt: Forward all suspicious emails tophishing@chase.com. Note that Chase does not support general email correspondence for customer support, so you’ll want to use the Secure Message Center instead for any other inquiries.
FAQ
Here are the answers to some of the most common questions about Chase customer service.
- Is Chase customer service available 24/7?
- Yes, Chase provides 24/7 customer service.
- How can I talk to a live person at Chase?
- If you have questions about personal banking, you can talk to a live person at Chase by calling 800-935-9935.
- How do I email Chase customer service?
- The best way to send a message to Chase customer service is to log in to your Chase online banking account and send a secure message.
- What number is 800-242-7338?
- 800-242-7338 is the phone number for Chase business customer service.
Katy Hebebrand contributed to the reporting for this article.
Editorial Note: This content is not provided by Chase. Any opinions, analyses, reviews, ratings or recommendations expressed in this article are those of the author alone and have not been reviewed, approved or otherwise endorsed by Chase.
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